Contact us

Questions about an order, product or delivery — we're here to help.

Other ways to reach us

Mar-Mot sp. z o.o.
Email: [email protected]
Phone: +48 56 684 28 23
Address: Wrzosowa 16, 87-410 Kowalewo Pomorskie, Poland
Website: mar-mot.online

Customer care

A little detail makes a clearer conversation.

Whether your question is about a product or an existing order, a precise description helps identify the information you need.

Product questions

Include the product name and the specification you want to clarify. For a fit question, mention relevant measurements, the vehicle model and the intended location. Do not assume universal accessories fit every installation.

Order questions

Include your order number and describe whether your question concerns the address, an item, delivery or a return. If you need a change, contact us promptly; whether it is possible depends on the order's progress.

Keep sensitive details private

Do not include card numbers, passwords or identity documents in a message. This store does not collect card details at checkout. A contact-form submission is not confirmation that an email has been delivered.

Contact Order & Payment Information

Help centre

Frequently asked questions

Practical information about ordering, delivery, currencies and returns.

Do I need an account to place an order?

No. Mar-Mot is guest checkout only, so you can place an order without creating an account or signing in.

Which countries do you deliver to?

We deliver to supported destinations across the European Union. The available countries are shown during checkout before you place your order.

How much does delivery cost?

Standard delivery costs €4.90 and is free when the pre-discount order value is €75 or more. Express delivery costs €9.90.

How long will delivery take?

Standard delivery usually takes 3–6 business days. Express delivery usually takes 1–3 business days.

Which currencies can I use?

Prices can be viewed in EUR, USD, GBP or PLN. EUR is the store’s default and reference currency.

How is my order recorded?

Every successfully placed order is saved securely with its order number, items, delivery choice and customer details.

Can I change or cancel an order?

Contact us as soon as possible with your order number. We will confirm whether the order can still be changed or cancelled before dispatch.

How do returns work?

Eligible items can be returned under the conditions described on our Returns & Refunds and Consumer Rights pages. Contact us before sending anything back.