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Free standard delivery over €75 · EU
Mar-Mot

Customer care

Order & Payment Information

Template — to be reviewed by the store owner and legal counsel before going live.

How ordering works

  1. Add products to your cart — no account needed.
  2. Enter your contact and delivery details, choose a delivery method and review your order.
  3. Confirm you agree to our Terms & Conditions and select “Place Order”.
  4. Your order is saved and you receive an order number on the confirmation page.

Payment

This store does not currently take payment online. No card details are requested and no payment is processed at checkout. After you place an order, Mar-Mot sp. z o.o. will contact you using the details you provided to arrange payment. Payment methods and timing are to be confirmed by the store owner: [PAYMENT METHODS AND TERMS].

Prices and VAT

All prices include VAT where applicable. Our canonical currency is the euro (EUR). Prices verified by our system at the moment you place the order are stored with your order and do not change afterwards.

Currencies

You can view prices in EUR, USD, GBP, PLN. Non-EUR prices are converted from EUR at fixed store rates: 1 EUR = 1.08 USD, 1 EUR = 0.85 GBP, 1 EUR = 4.3 PLN. The currency and the exact amounts are recorded with your order.

Order status

Orders move through these stages: pending, confirmed, processing, shipped, delivered (or cancelled). For questions about your order, contact us with your order number.

Ordering explained

Know what your confirmation means.

Your order reference, the recorded amounts and the stated payment arrangements describe different parts of the purchase. Keep them together for future questions.

Order versus payment

An order submission records your requested items and delivery details. It does not represent an online payment. Review the owner's payment arrangements when they have been confirmed, rather than assuming a payment method is available.

Currency reference

The store uses EUR as its reference currency and fixed conversion rates for the other displayed currencies. These are store rates, not live market quotes; any external payment-provider conversion is a separate matter.

Useful order records

Keep your order number, item list and delivery selection. When asking about progress, quote the reference rather than resubmitting an order simply because an email has not arrived.

Contact Order & Payment Information

Help centre

Frequently asked questions

Practical information about ordering, delivery, currencies and returns.

Do I need an account to place an order?

No. Mar-Mot is guest checkout only, so you can place an order without creating an account or signing in.

Which countries do you deliver to?

We deliver to supported destinations across the European Union. The available countries are shown during checkout before you place your order.

How much does delivery cost?

Standard delivery costs €4.90 and is free when the pre-discount order value is €75 or more. Express delivery costs €9.90.

How long will delivery take?

Standard delivery usually takes 3–6 business days. Express delivery usually takes 1–3 business days.

Which currencies can I use?

Prices can be viewed in EUR, USD, GBP or PLN. EUR is the store’s default and reference currency.

How is my order recorded?

Every successfully placed order is saved securely with its order number, items, delivery choice and customer details.

Can I change or cancel an order?

Contact us as soon as possible with your order number. We will confirm whether the order can still be changed or cancelled before dispatch.

How do returns work?

Eligible items can be returned under the conditions described on our Returns & Refunds and Consumer Rights pages. Contact us before sending anything back.