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Free standard delivery over €75 · EU
Mar-Mot

Customer care

Shipping & Delivery

Template — to be reviewed by the store owner and legal counsel before going live.

Delivery options

  • Standard Delivery: €4.90 — 3–6 business days.
  • Free Standard Delivery: on orders with a product subtotal over €75 (before discounts).
  • Express Delivery: €9.90 — 1–3 business days. Express is always charged.

Delivery times are estimates from dispatch and may vary by destination, public holidays and carrier capacity. Prices include VAT. Where you pay in USD, GBP or PLN, shipping is converted from EUR at the store's fixed rate shown at checkout.

Supported destinations

We currently deliver to the following EU member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. The final list of destinations is to be confirmed by Mar-Mot sp. z o.o..

Dispatch and tracking

Orders are processed after confirmation. Tracking information, where available from the carrier, will be shared with you by email once your order has shipped.

Damaged or missing parcels

If your parcel arrives damaged or an item is missing, please contact us as soon as possible with your order number. This does not affect your statutory rights.

Delivery preparation

From your address to your doorstep.

Accurate delivery details and a clear understanding of the delivery estimate help avoid unnecessary uncertainty after an order is placed.

Check the full address

Include the recipient's name, street and house number, apartment or unit where relevant, city and postal code. Check that the country selected at checkout matches the address, especially when ordering for somebody else.

Plan around dispatch

The published delivery windows are estimates from dispatch, not a guarantee of arrival on a particular date. Allow for public holidays and local carrier conditions when ordering for a journey or a time-sensitive occasion.

Inspect on arrival

Compare the parcel contents with your order information. If something is missing or damaged, retain the packaging and note the issue before contacting us with your order number. Photographs can help explain the problem without affecting your statutory rights.

Contact Order & Payment Information

Help centre

Frequently asked questions

Practical information about ordering, delivery, currencies and returns.

Do I need an account to place an order?

No. Mar-Mot is guest checkout only, so you can place an order without creating an account or signing in.

Which countries do you deliver to?

We deliver to supported destinations across the European Union. The available countries are shown during checkout before you place your order.

How much does delivery cost?

Standard delivery costs €4.90 and is free when the pre-discount order value is €75 or more. Express delivery costs €9.90.

How long will delivery take?

Standard delivery usually takes 3–6 business days. Express delivery usually takes 1–3 business days.

Which currencies can I use?

Prices can be viewed in EUR, USD, GBP or PLN. EUR is the store’s default and reference currency.

How is my order recorded?

Every successfully placed order is saved securely with its order number, items, delivery choice and customer details.

Can I change or cancel an order?

Contact us as soon as possible with your order number. We will confirm whether the order can still be changed or cancelled before dispatch.

How do returns work?

Eligible items can be returned under the conditions described on our Returns & Refunds and Consumer Rights pages. Contact us before sending anything back.