Cookie Policy

Template — to be reviewed by the store owner and legal counsel before going live.

This store uses a small amount of browser storage to function. Optional cookies are only used if you allow them.

Necessary

Always active. These keep the store working and are stored in your browser's local storage:

Cart — the items in your cart.
Wishlist — products you've saved.
Currency — your selected display currency.
Consent — your cookie choices.
Last order (session storage) — shows your confirmation page after ordering; cleared when you close the tab.

Analytics

Off by default. No analytics tools are currently installed. If added in future, they will only load after you consent. [ANALYTICS PROVIDER, IF ANY]

Marketing

Off by default. No marketing or advertising technology is currently installed. If added in future, it will only load after you consent. [MARKETING PROVIDER, IF ANY]

Your current choices

Browser storage

What stays on this device.

Browser storage can remember shopping choices without a customer account. It is distinct from the records created when you submit an order.

Shopping preferences

Your cart, wishlist and chosen currency can remain available in the same browser. They are not synchronised through a customer account, so another browser or device may show different choices.

Clearing local information

Removing site data in your browser can clear saved shopping choices and consent preferences. It does not withdraw an order, cancel a purchase or remove an order record held by the store.

Optional services

The policy should match the services actually in use. Do not infer that an analytics or advertising service is enabled simply because a template mentions it; any optional services and their consent requirements need an accurate disclosure.

Contact Order & Payment Information

Help centre

Frequently asked questions

Practical information about ordering, delivery, currencies and returns.

Do I need an account to place an order?

No. Mar-Mot is guest checkout only, so you can place an order without creating an account or signing in.

Which countries do you deliver to?

We deliver to supported destinations across the European Union. The available countries are shown during checkout before you place your order.

How much does delivery cost?

Standard delivery costs €4.90 and is free when the pre-discount order value is €75 or more. Express delivery costs €9.90.

How long will delivery take?

Standard delivery usually takes 3–6 business days. Express delivery usually takes 1–3 business days.

Which currencies can I use?

Prices can be viewed in EUR, USD, GBP or PLN. EUR is the store’s default and reference currency.

How is my order recorded?

Every successfully placed order is saved securely with its order number, items, delivery choice and customer details.

Can I change or cancel an order?

Contact us as soon as possible with your order number. We will confirm whether the order can still be changed or cancelled before dispatch.

How do returns work?

Eligible items can be returned under the conditions described on our Returns & Refunds and Consumer Rights pages. Contact us before sending anything back.